Many problems can be solved easily. To avoid unnecessary product returns, please follow the steps below when you experience a problem with a Macally product.

  1. Make sure that your hardware and software meet all system requirements (see package, manual and website) and the product is connected properly.
  2. Go to the FAQ-section (frequently asked questions) to find a solution to your problem.
  3. Contact us for further technical support! In Europe, please call to +31 24 373 14 10 or email to Technical support hours in Europe are from 9h00 to 17h00 (CET), from Monday to Friday. In USA, please call to +1 626 214 2770 or email to